Terms and Conditions


Please read all these terms and conditions for buyers. 

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application Goods

1- These Terms and Conditions will apply to the purchase of a personal registration by you (the Customer or you). We are The Number Plate Store Ltd whose trading name is The Personal Number Plate Company, a company registered in England and Wales under number 12060868 whose registered office is at Mercury House, Willoughton Drive, Foxby Lane, Lincolnshire, DN21 1DY with email address: [email protected] and telephone number 01427 839333. (the Supplier or us or we).

2- These are the terms on which we sell a personal registration to you. By ordering a personal registration, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’. If you do not click on the button, you will not be able to complete your Order.  You can only purchase a personal registration from the Website if you are eligible to enter into a contract and are at least 18 years old.


Personal Registration

3- The description of the personal registration is as set out in the Website, catalogues, brochures or other form of advertisement.

4- In the case of any personal registration made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

5- All personal registration which appear on the Website are subject to availability.

6- We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


Personal Information

7- We retain and use all information strictly under the Privacy Policy.

8- We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.


Basis of Sale

9- The description of the personal registration in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

10- The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

11- A Contract will be formed for the sale of a personal registration only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

12- No variation of the Contract, whether about description of a personal registration, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

13- All Personal Registrations are sold subject to availability. Buying a registration doesn’t guarantee availability and if for reasons out of our control the registration becomes unavailable then the companies liability is limited to a full refund only.

The availability and prices shown throughout this website are subject to change without notice.

14- There is the following rule to consider when buying a personal registration for your vehicle

You can only put a number onto a vehicle of equal age or newer. To put it simply – You can make a new car look older but not an old car look newer. For example, if you buy a new style plate with the registration AA63 ABC – you can only put that on a car registered new on or after the 1st September 2013.

Details of age suitability will be displayed on the Order Summary page. By continuing you agree you have understood the age requirements of the vehicle you intend to display the registration on.

15- The average time to receive the V750 document is between 1 to 2 weeks. However this can take longer during busier times of the year and as such we offer no guarantees on when we will receive the documentation.


Price and Payment

16- The price of a personal registration and any additional delivery or other charges is set out on the Website at the date of the Order or such other price as we may agree in writing.

17- Prices and charges include VAT at the rate applicable at the time of the Order. The Assignment fee is VAT exempt.

18- You must pay by submitting your credit or debit card details with your Order and we can take payment immediately.



19- We will deliver the Registration documents (V750) and road legal number plate (If purchased), to the delivery location as determined at checkout.

20- We do not deliver to addresses outside England and Wales, Scotland, & Northern Ireland. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

21- If you or your nominee fail, through no fault of ours, to take delivery of the documents and number plates at the delivery location, we may charge the reasonable costs of redelivering them.

22- The number plates will become your responsibility from the completion of delivery. You must examine the number plates before fixing them to a vehicle and report any damage.

23- We accept no personal liability for items lost or damaged in transit by Royal Mail or UPS.


Services Offered By Us

24- If the customer requires us to assign the registration we will send a follow up email to request the relevant documentation. If this documentation is not received within 3 weeks of request we will then revert to the option of the buyer assigning the registration themselves. In this case we will send the V750 document and details on how to assign the registration online or by post.

If a customer chooses to assign the registration themselves they should do so by the assignment date on the V750 – usually 10 years from date of purchase.

25- Before we can supply the number plates the buyer agrees to send documentation as required by law to prove their identity. We will ask for any documentation after the registration has been successfully registered. The number plates must not be altered in any way as to change the layout or appearance of the registration. 


Completion of Sale

26- The sales is deemed complete once the buyer receives their new V5C (vehicle registration certificate) with the relevant registration number displayed.


Consumer Contracts Regulations

Registrations are supplied on a V750 Certificate with your name or the name of your nominee. Under the Consumer Contracts Regulations we must notify you the following applies when buying a Personal Registration:

– Your Personal Registration is a bespoke item and you accept that by purchasing such there is no cooling off period, and cannot be cancelled or refunded.

By making a purchase you agree to waive the 14 day cooling off period, and accept no refunds can be given. 



Please see our separate privacy policy.